Deepalaya Receives an ISO certification!
In order to strengthen Deepalaya’s agenda of providing quality services to its stakeholder, we have achieved another feat towards quality assurance. With great pride we would like to inform you that Deepalaya is now ISO 9001:2008 organization, one amongst a few social work organizations in the country who have been credited with this certification!
What is ISO 9001?
International Organization for Standardization ISO 9001 is an international Standard which is widely known and internationally accepted models for a quality system, and the basis of many highly effective quality systems. The Standard can be applied to any size of company or organisation, any industry and any country, for both services and products. The Standard itself consists of a set of requirements. These requirements specify what a company must do, but not how.
How it would benefit Deepalaya?
A good ISO 9001 system signifies the credibility of Deepalaya. It is an indication that at the organization there is greater management control, greater clarity about what we do and how, improvements in customer satisfaction, having a 'much better handle' on what we are doing, increased employee satisfaction, reduced rework and frustration, and reduced maintenance effort. For Deepalaya, the certification helps it to stand apart from many other NGOs across the country. Certification to ISO 9001 is recognised as a powerful means for recognising best practice in the organization.
This organization would also recognize an effective Quality Management i.e reduced costs. This helps us to become more reliable, to be accountable to our beneficiaries, and help us to have a better documentation process and a systematic process of control and flow.
What were the observations at Deepalaya?
It was observed by the team of ISO officials that the systems and procedures in the organization are systematically followed at every level of the hierarchy.It also indicates that the organization is committed towards providing best services in the most efficient manner to all its stakeholders. It further hightlights the organization's ethics of transparency, accountability and credibility.